Firmware update shows 'File not found' — what should I do?
Verify the firmware filename is correct, that it's in the root directory (not a subfolder), and that you've downloaded the right file for your model.
Read full answerFrequently Asked Questions
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Firmware update shows 'Insert USB Memory' — what should I do?
Ensure a FAT32-formatted USB drive is properly inserted, with the firmware file in the root directory, and retry.
Read full answerCan I use Kawai apps on my Chromebook?
Kawai apps are designed for iOS and Android. They may work on Chromebooks that support Android apps via Google Play, depending on your model.
Read full answerWhat is the Demo Mode feature in Kawai apps?
Demo Mode lets you explore app features and sounds without needing a connected piano — useful for evaluation and familiarisation.
Read full answerApps behave strangely on my Android smartphone — what should I do?
Force stop the app, clear its cache, restart your device, update the app, and reinstall if the issue continues.
Read full answerWhich apps are compatible with my Kawai piano?
PianoRemote works with most Kawai digital and hybrid pianos launched since 2020. Check the Kawai website for a full compatibility list.
Read full answerHow do I use Kawai apps with my digital piano?
Download the app, connect via Bluetooth MIDI or USB, and follow the app's connection guide to link it to your piano.
Read full answerThe page turning feature of the PiaBookPlayer app doesn't work on my AR/ATX upright piano — what should I do?
The page turning feature requires sostenuto pedal functionality. On AR/ATX pianos, the soft pedal can be temporarily reconfigured as a sostenuto pedal.
Read full answerHow do I check which software version is running on my Kawai CA99, CA79, CA901, CA701, NV10S, or NV5S?
Tap the menu icon, navigate to System > Information > CHECK to view the current firmware version.
Read full answerThe PianoRemote app drains my device's battery even when running in the background — what should I do?
Manually close the PianoRemote app when not in use. It continues running in background mode to support its Metronome and Music Playback features.
Read full answerWhen I connect my piano to PianoRemote via Bluetooth MIDI, I'm asked to update the firmware — what should I do?
This usually indicates a connection issue, not a genuine firmware requirement. Restart both devices first. Check the Kawai website if the issue persists.
Read full answerWhy doesn't the PianoRemote app connect with my Kawai piano?
Check Bluetooth is enabled, restart both devices, unpair and re-pair, and ensure both the app and firmware are up to date.
Read full answerHow can I use the PianoRemote app to record my Kawai piano?
PianoRemote supports SMF (MIDI) recording via Bluetooth MIDI, and WAV/FLAC/AAC recording using the device's built-in microphone.
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