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Frequently Asked Questions

Everything you need to know about KAWAI pianos, purchasing, financing, and more.

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Diagnose a Problem

The speakers on my ES920/ES520 digital piano have stopped producing sound — what should I do?

Check volume and mute settings first. If no output through any connection, contact a Kawai service centre.

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Diagnose a Problem

I think there might be something wrong with my piano — what should I do?

Start with the Kawai FAQ, then contact your authorized dealer, then your local Kawai subsidiary if needed.

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Still have questions?

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Kawai Piano

Crafting exceptional pianos for over 95 years. Experience the harmony of traditional Japanese craftsmanship and innovative technology.

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• Uncompromising quality and craftsmanship
• Innovation rooted in tradition
• Making music accessible to everyone
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