I think there might be something wrong with my piano — what should I do?
Start with the Kawai FAQ, then contact your authorized dealer, then your local Kawai subsidiary if needed.
If you believe there may be an issue with your Kawai piano, first check the Kawai FAQ for relevant articles and troubleshooting advice.
If you cannot find a resolution using the FAQ, contact the retailer where the piano was purchased — or your local authorised Kawai dealer — directly. They can provide assistance and, if necessary, arrange technical support, repair, and parts replacement. If your piano is still under warranty, no cost should be incurred for this service.
If you are not satisfied with the level of support provided by the retailer or dealer, contact the local Kawai subsidiary or distributor in your country for further assistance.
If you are still not satisfied, you may contact Kawai Japan directly via the Enquiry Form on the Kawai website.