Technical Services Division
The speakers on my ES920/ES520 digital piano have stopped producing sound — what should I do?
kawaipianos.com › technical-services-division › Diagnose a Problem
Check volume and mute settings first. If no output through any connection, contact a Kawai service centre.
I think there might be something wrong with my piano — what should I do?
Start with the Kawai FAQ, then contact your authorized dealer, then your local Kawai subsidiary if needed.
How can I buy spare parts and accessories for my piano?
kawaipianos.com › technical-services-division › Spare Parts & Orders
Accessories are available from authorised dealers. Spare parts require a qualified technician.
How can I contact Kawai's Technical Support Division (TSD)?
kawaipianos.com › technical-services-division › Warranty & Defects
Contact TSD by email at service@kawaius.com, by phone at (310) 631-1771 ext. 6867, or visit at 2055 E. University Drive, Rancho Dominguez, CA 90220.
How do I report a defective product purchased from Kawai's online store?
Report operational failures to support@kawaius.com or call (310) 631-1771 ext. 6868. A product support specialist will contact you to assess the issue.