What are the conditions for returning an instrument purchased from Kawai's online store?
The instrument must be returned in its original packaging and received in new condition. Shipping charges are not refundable. Repair and restocking fees may apply if improperly packed.
The instrument must be returned in its original packaging. Instruments must be received in new condition upon return to a Kawai distribution center.
Shipping charges to your location are not refundable. Return shipping charges are not refundable. Repair and restocking fees may apply to instruments improperly repacked for return.
You are encouraged, but not required, to insure the piano against return shipping damage.