Do I need a Return Authorization (RA) number to return merchandise to Kawai?
Yes — all authorized Kawai dealers must obtain an RA number from TSD before returning any serialized merchandise or electronic sub-assemblies.
As an Authorized Kawai Dealer operating in North America, to return any serialized merchandise to Kawai, you must first obtain a Return Authorization (RA) Number from Kawai America's Technical Support Department (TSD). An RA number is also required for any non-serialized electronic sub-assemblies sent to Kawai for repair.