Can acoustic pianos be returned directly to Kawai by retail customers?

No — acoustic pianos cannot be returned directly to Kawai by piano owners. The return process must go through an Authorized Kawai Dealer.

Acoustic pianos cannot be returned directly to Kawai from a retail customer (piano owner). The return authorization process must be facilitated through an Authorized Kawai Dealer.

Can acoustic pianos be returned directly to Kawai by retail customers? | KAWAI FAQ